Technical Attendance.
Technical Attendance
We offer a wide array of tailor made support packages to suit your schools needs and budget. Including unlimited phone call and email support, Blue Orange will ensure your systems remain secure and efficient.
Whether you require onsite, remote or a hybrid package our engineers have the ability to monitor your infrastructure to reduce any downtime and can also resolve issues directly on your device maintaining productivity.
Technical Services – Annual SLA
Weekly Visits on site and including Remote packages
Technical Attendance – Whats Included?
- Unlimited phone call and email support
- Weekly onsite visits from a skilled technician
- Infrastructure development plans
- Troubleshooting of software problems – Microsoft Partner
- System configuration
- Wireless advice and testing
All our Technical Attendance Support Packages include Network Support
Network Support – Whats Included?
- Server Support
- 12 months unlimited calls for critical issues
- 12 months unlimited support fixes for critical issues
- 12 months unlimited on-site visits for critical issues
Please note; critical issues are prioritised and determined by their level of disruption to the school
Pay as you Go
Pay As You Go support can be purchased in blocks of hours for small schools, nurseries, and Children’s Centre’s or for primary schools requiring just emergency support. This service is flexible based on the schools individual requirements.
Hardware Provision
IT hardware equipment used in school is a critical component of the support we provide. That’s why we source the cheapest prices for the best components that we can. As a HP preferred partner, your school can also take advantage of the HP Brighter Futures cash back scheme. If you require a quote for hardware we will find the lowest priced, best suited product.
Recommend a Friend
With budgets being tight take advantage of our recommend a friend scheme.
We understand that budgets are tight, so take advantage of our recommend a friend scheme. Sign up to one of the services, introduce another school to our support, and each school will receive a 5% discount on their costs (discount on first year support only)
If you are interested in discussing your IT Support further, and would like a FREE site survey, simply email back to info@blueorangeit.co.uk